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Help Desk Specialist

Summary of Essential Duties and Responsibilities:

Experienced candidates, and/or college graduates who have studied technology and are just starting out, will be considered to fill this position. Training will be provided.

Candidates must be available to work 1st, 2nd or 3rd shift. Under the immediate supervision of the Help Desk Manager, the Help Desk Specialist is to provide the Firm's lawyers and staff with timely, responsive and accurate support and problem resolution. Receive and log calls, emails, and voicemails, troubleshoot end user incidents, fulfill service requests, and provide proper escalation and follow up for all issues. The Help Desk Specialist may be asked to provide documentation for problem solving measures on various applications.

Required Qualifications:
  • Bachelor degree or equivalent experience preferred.
  • Help Desk Institute or Microsoft certifications preferred.
  • Prior work experience in a help desk or IT related support role preferred.
  • Demonstrate ability to perform in positions of responsibility, preferably in a legal environment.
  • Advanced skills with MS Office.
  • Familiarity with troubleshooting PC operating systems and network based problems.
  • Strong leadership, organizational, and excellent written and verbal communication skills are essential.
  • Ability to listen, work directly with lawyers and staff, answer phones, document problems, and speak and write in terms easily understood.
  • Aptitude for learning new software products and applying troubleshooting skills to assist callers.
  • Able to work a flexible schedule with minimal supervision, as well as in a team environment.
  • Overtime as required.

Jones Day is an Equal Employment Opportunity Employer