Computer Support Specialist
Position Summary:
PART-TIME POSITION: Provides technical assistance to all computer system users, in person, remote, or via telephone. May aid in the use of computer hardware and software, including printing, installations, uninstalls, word processing, electronic mail, and operating systems.
Essential Functions:
- Acts as the initial contact and technical support for all staff, both on-prem and remote.
- Create new hire accounts, and provides appropriate access to network resources.
- Monitors company helpdesk system (Jira), and respond to users request.
- Serves as a PC technician who installs, repairs, troubleshoots, and modifies hardware and software.
- May be required to assist staff, before and during meetings/presentations.
- Investigates user problems and determines possible solution.
- Test, implement, and document solutions for future reference.
- Configure, upgrade and maintains corporate workstations, and other related company devices.
- Provide support for company cellphones (Apple, Android).
Knowledge, Skills & Abilities
- Active Directory, Office 365, and Windows 10 exp.
- Demonstrates the ability to communicate effectively and professionally with both internal and external customers to the organization; good spelling & grammar skills, multi-task orientated.
- Ability to interface well with all departments of the company, and to represent The Center in a highly professional manner.
- Handles confidential and proprietary information.
- Ability to identify challenges and demonstrate independent judgment in decision making.
- Technical problem isolation and resolution capability.
- Takes initiative and demonstrates resourcefulness.
- Ability to work well as a team member while demonstrating and promoting corporate initiative.
- Customer service oriented with strong attention to detail.
Required Education: Associates Degree
Required Experience: 1-3 years