NWS: Parking Customer Service Assistant (Tuesdays & Thursdays)

JOB TITLE:                                          Customer Service Assistant – Tuesday & Thursday 8:50 am – 12:50 pm

               

DEPARTMENT:                                 Parking and Transportation Services

SUPERVISOR:                                    Elena Grigore, Senior Manager, Parking Office

JOB DURATION:                              Fall, Spring and Summer Semesters - Including Semester Breaks

FWS AWARD REQUIRED?            No

REMOTE?                                           No

JOB DESCRIPTION:                          Position Accountabilities

1.      Provides excellent customer service to parking patrons who visit the parking office or contact the parking office by phone.

a.      Sells parking products, processes appeals and citations payments.

b.      Provides information, guidance, determines eligibility for parking options and checks for outstanding account balances and holds.

c.      Explains parking policies and procedures to customers.

d.      Provides general information about parking on campus.

2.      Provides assistance to the Parking Services staff in processing daily paperwork, tasks and assignments that include:

a.      Assists with department deliveries; processes citation and boot payments; parking permit transactions (returns, lost, stolen and waivers); appeals; payroll deduction paperwork and various documents while performing basic accounting tasks as needed.

3.      Assists Parking Services customers over the telephone by answering general questions regarding:

a.      Parking on campus, hangtag products, T2 Flex for online purchases and payments, citation payments and appeals and event parking on campus.

4.      Provides assistance to Parking Services staff by:

a.      Making phone calls; checking, responding, and documenting voice messages; replenishing supplies, moving boxes, and working on special clerical tasks. Updates permit log sheets.

b.      Providing administrative assistance and support to the parking staff.

5.      Recording and maintaining Parking Service Office accounting records including:

a.      Maintaining a daily cashier log in T2. Preparing, recording, and balancing a daily shift deposit. Batch and file daily receipt paperwork.  

6.      Performs other functionally related duties as assigned.  

Students should have the following skills and abilities:

·        Working knowledge of Microsoft personal computer operating systems and Microsoft Office (including Word and Excel).

·        Strong written and verbal communication skills.

·        Strong mathematical skills, basic accounting and ability to type 35 wpm.

·        Ability to listen, comprehends quickly, and follows directions correctly and to engage in critical thinking with problem solving skills and decision making ability.

·        Must be able to remain calm in tense situations, have the capacity to engage in a team oriented approach and be professional, dependable, punctual, and courteous.

Learning Objectives                       

1.      Disciplinary Knowledge

a.      Students learn and improve customer service skills while interacting daily with parking customers in office or by phone.

b.      Students develop office skills and business practices working with office equipment, spreadsheets, computer applications, processing customer permit orders and from interactions with internal and external customers.

c.      Students work in a professional business environment representing the department and university.

2.      Critical Thinking and Information Literacy

a.      Students learn what questions to ask and how to resolve issues.

b.      Students research customer problems, provide documentation, and assist in determining workable solutions.

3.      Intercultural Competency

a.      Students work in a multicultural environment and must demonstrate understanding and sensitivity when engaged in conversations with customers and staff.

b.      Students learn to accept the multicultural differences of co-workers.

4.      Communication Competency

a.      Students improve their communication skills through direct customer contact and staff interaction.

5.      Ethical Citizenship

a.      Students learn about co-workers; their differences, passions and values.

b.      Students learn to practice responsible and respectful relationships.

6.      Time Management

a.      Students develop time management skills while juggling multi tasks.

b.      Students learn to prioritize work assignments to complete all task on time.

7.      Conflict Resolution

a.      Students learn to listen, obtain facts, and present solutions.

Tuesday & Thursday, 12:50 pm – 4:50 pm shift, an occasional Saturday 9 am – 3 pm and must be available to work during semester breaks and in the summer. 8 – 20 hours per week. Only those applicants who meet the specific shift requirement will be considered for an interview. Please do not contact the Parking Office.

JOB FUNCTION:                               Customer/Technical Support, Other and Transportation/Parking

DO YOU EXPECT TO HIRE?          1

SALARY:                                              $9.25 per hour.

REQUIRED DOCUMENTS:            Attach cover letter and spring 2021 class schedule. Applications received without requested documents attached will not be considered student employment. If we are interested in your application, we will contact you - do not call or email the Parking Office.