Analyst, Business Analytics
Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.
PRIMARY PURPOSE: Support decision-making across the business organization through strategic analysis. Partner with relevant departments to execute and improve the organization’s critical analytics functions (e.g. pricing, product development, data management, business intelligence). Assist in the development and implementation of descriptive, predictive, and prescriptive analysis that supports Strategic Priorities across the organization.
All applicants for employment with the Cleveland Guardians will need to comply with the Cleveland Guardians Vaccination Policy as a condition of employment. Potential candidates for employment will be notified of the requirements of this policy prior to the start of employment.
RESPONSIBILITES & DUTIES:
- Improve and maintain critical business functions including, but not limited to, pricing of all products, sales forecasting, business reporting (Tableau) and customer behavior modelling.
- Evaluate efficacy of methods and partner with department leaders and Strategy team to assist in implementation of methods cross departmentally
- Maintain excellent documentation and communication both within the Strategy & Analytics department and across the organization to generate buy in and long term stability of core processes
- Monitor, evaluate and improve functioning of pricing engine and integrate predictions into decision making process
- Identify, organize, analyze, and present data from sources including ticket sales, food and beverage sales, social media interaction, survey responses, and employee hiring for applications such as ticket offerings, sales prospecting, budget planning, and game day operations.
- Develop organizations capabilities in displaying business intelligence through Tableau
- Research and evaluate opportunities in order to provide leaders with strategic recommendations and alternatives on critical business initiatives and strategies.
- Approach business challenges and questions from a quantitative and analytical perspective, using data to improve processes and develop clear recommendations
- Assist various department leaders in compiling analytics based evidence to inform decisions that are likely to result in meaningful changes to existing business practices
- Synthesize and communicate actionable insights through written, visual, and interactive mediums
EDUCATION & EXPERIENCE REQUIREMENTS:
- Bachelor’s degree in Business Analytics, Economics, Statistics, Computer Science, Data Science, or other relevant field (economics, mathematics, operations research, information science, etc.) is required
- Minimum of 1-3 years internship or work experience in analytics within a sports or business setting
- Knowledge of Microsoft Office, SQL, and R or equivalent. BI presentation software (Tableau, Tibco, QlikView, etc.) are a plus
- Experience using quantitative tools and analytic methods in a professional setting for functions such as financial modelling, survey data analysis, product design, pricing, impact forecasting or organizational decision making preferred
- Demonstrated ability to independently drive projects and deliver superior results
- Ability to query and manipulate data for analysis as well as implement and maintain automated analysis routines
ROLE REQUIREMENTS:
- Excellent reasoning, problem-solving, conflict-resolution, and communication skills at tactical and strategic levels.
- The ideal candidate will have familiarity and good judgment with a broad range of methodologies and tools, such as exploratory data analysis, generalized linear models, machine learning approaches, simulation, networks, and optimization
- Strong initiative and the ability to work well with others in a fast-paced, dynamic environment
- Excellent interpersonal skills and ability to partner and collaborate effectively with cross-functional partners
ORGANIZATIONAL REQUIREMENTS:
- Reads, speaks, comprehends, and communicates English effectively in all communications.
- Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
- Ability to develop and maintain successful working relationships with members of the Front Office.
- Ability to act according to the organizational values and service excellence at all times.
- Ability to work with diverse populations and have a demonstrated commitment to social justice.
- Ability to walk, sit or stand for an entire shift.
- Ability to work extended days and hours, including holidays and weekends.
- Ability to move throughout all areas and levels of the Ballpark.
- Ability to work in a diverse and changing environment.
- Occasional physical activity such as lifting and carrying boxes up to 25 lbs.
The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.
In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.