Help Center Specialist
APPLICATION REQUIREMENTS: The Cuyahoga County Domestic Relations Court requires submission to a background check, drug testing, proof of education and COVID-19 vaccination prior to employment.
Submit application, letter of interest and resume via email or ordinary mail to: DR_Recruiting@cuyahogacounty.us OR Jim Zak, Court Administrator Cuyahoga County Domestic Relations Court 1 West Lakeside Avenue. Room 149 Cleveland, Ohio 44113
Help Center Specialist
$42,000 - $47,000 annually
Please visit our website for the complete position description and application information.
SUMMARY: Under the general direction of the Navigation Services Director, the Specialist is responsible for helping individuals navigate the court process in all areas of the Court including but not limited to divorce, dissolution, domestic violence ex parte civil protection orders (DVCPO), child custody and support, spousal support and property division.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
▪ Learn and understand the legal basis of the documents, information and resources offered by the Navigation Services Help Center to self-represented litigants and all visitors to ensure accurate and consistent service
▪ Greet self-represented litigants and all visitors, assess their needs, determine if they are in the proper court/jurisdiction and have necessary initial information for filing
▪ Ensure that self-represented litigants and all visitors understand the scope of Navigation Services and that Specialists cannot provide legal advice
▪ Meet with and respond to self-represented litigants and all visitors to discuss all procedural options, assist with completing documents necessary for signature and review terms of the filings with each litigant
▪ Answer phone calls from self-represented litigants and all those with inquiries about the Court process, procedures, case information and available options and resources
▪ Review self-represented litigant filings to ensure accuracy and compliance with the Ohio Revised Code and Local Rules of Court
▪ Determine if an interpreter is needed and if so, facilitate the acquisition of one
▪ Direct parties to appropriate locations for scheduled events
▪ Make resources available to parties engaged with the Court process
▪ Collect and help maintain statistics of self-represented litigants and all visitors to the Navigation Services Help Center.