(#R-12384) Lead Specialist Account Reconcilement Ops Team (PT-30 HRS Per Week)
Location:
4910 Tiedeman Road - Brooklyn, Ohio 44144Are you looking for a career in the operational side of banking? Do you excel at electronic data entry? Do you have great attention to detail? Then this is the job for you!
This position is onsite at the KeyBank office location in Brooklyn, OH
At least four weeks of onsite training provided to prepare you for the Account Reconcilement position!
Typical work schedule is Monday through Friday 7:00AM to 1:00PM EST
The first five business days of every month requires mandatory attendance.
Account Reconcilement Operations provides statement and accurate check disbursement reporting, in conjunction with fraud prevention services to many of KeyBank’s largest corporate clients, from all market segments.
This team supports over 6K corporate client accounts, acting as back-office detectives, while actively engaging clients, treasury partners, and other internal departments, as part of our Positive Pay fraud prevention service.
The ARP associates also provide detailed reporting for the state of New York's Department of Health and the Department of Agriculture. In addition, this team processes uniquely cycled DDA statement requests for all KeyBank clients requiring this output.
The ARP Lead Specialist can perform all the essential job functions within ARP operations at a mastery level. Each ARP associate has a client base of over 600 corporate client accounts, providing these clients with accurate check disbursement reporting at the level of detail, frequency, and in the media required to manage their AP programs effectively and efficiently. To meet SLA's, the first five business days of each month require mandatory attendance.
The ARP Lead Specialist must have good written/verbal communication.
Establishing a comfort level and good rapport with corporate clients and other internal lines of business is essential, along with strong analytical skills.
Required and/or Preferred Qualifications
• One to three years of experience in operations role
• High School Diploma or GED equivalent required. College degree preferred
• Ability to work under pressure and meet deadlines and production goals
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Comfortable navigating multiple computer systems and applications
• Proficient in Microsoft Office applications
• Proven ability to handle all monetary/ processing functions independently
• Proven ability to handle high transaction volumes accurately
• Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
• Moderate knowledge of banking policies, procedures, and governmental regulations
Essential job duties
• Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work
• Administering moderate procedures, analysis, tasks, and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for moderate activities
• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provides service in relation moderate complex billing inquiries, service requests, suggestions, and complaints from customers
• Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to workflow or process change and redesign, and to form a strong basic understanding of the specific product or process
• Accountable for regular reporting and analysis requests
• Typically covers a broad range of responsibilities rather than focusing on one specific role.
• Recommends and implements programs to solve routine issues
• Is fully proficient in duties while working under moderate to limited supervision.
• Other duties as assigned
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.