Membership Experience Internship

Membership programs are vital to the long-term success of nonprofit organizations such as the Rock & Roll Hall of Fame & Museum, and the Membership Intern is a great opportunity to gain hands on experience on the operational side of nonprofit membership programs. While working with the Membership Manager you will gain valuable knowledge of Salesforce, in person sales, tracking and analysis, and event promotion.

·      Assist with onsite membership conversions

·      Member and potential member onsite experience and service

·      Work promo table during community programs, concerts, and events

·      Attend meetings and collaboration discussions

·      Data entry and record keeping

 

·      Help to develop the conversion conversation for membership and the value proposition to use in reviewing museum membership with visitors

·      Assist in development of a members’ event

·      Real enthusiasm for working with people

·      Experience in a client facing customer service role

·      Working knowledge of data entry

·      Excellent communication skills, both written and verbal 

·      Ability to work both independently and collaboratively 

·      Flexible and able to adjust to changing demands

·      Attention to detail and good organizational & planning skills

·      Must be proficient in computer skills including Office 365 

·      Available to work days, evenings, and weekends as needed

 

·      Previous work in sales (any field)

 

Intern applicants must be currently enrolled in a college (preferably entering senior year after summer 2023) or graduate school program.

 

·      Rock Hall internships are paid positions and for enrichment purposes must be willing to work within other departments. This includes working scheduled shifts with the Fan Engagement and Museum Retail teams.

·      The internship is onsite, starting early June and commencing early August, exact dates to be determined.

·      Estimated weekly hours for this internship: 22 – 40 hours

 

The Rock Hall is a world-renowned institution and a pillar in the museum and music industries. The internships we host are no different. Not only will all interns get an in depth, project-based learning and working experience, but all interns will also participate in an organization wide internship experience. Weekly career development sessions and panels with Rock Hall staff will ensure you are getting the most out of your time at the Rock Hall and completing the summer with new tools and resources when it comes to beginning your career. All intern positions will get a chance to work on the floor of the museum to learn firsthand how we create the world class guest experience for our visitors from around the globe. Lastly, all our interns will get to experience summer at the Rock Hall and Cleveland, getting to know the city that help build Rock & Roll, and all of the events and excitement we curate each summer.

 

This job description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.