Marketing Analyst
Now hiring for Summer 2023 graduates seeking full-time employment! Join our team of over 6,000 employees at our newest Columbus office as a Marketing Analyst. In this role, you will interact with customers to understand their unique needs and how our products can help them solve financial hardships. CrossCountry Mortgage offers the best training program in the industry for those seeking an entry-level business role with room for professional growth.
During the 3-month training program, trainees will be paid an hourly wage while learning about our industry and how clients interact with our social media pages. As a Marketing Analyst, you will be a brand representative for CrossCountry and will be responsible for contacting those seeking information to determine their best loan options.
You will work closely with Senior Loan Advisors and VPs of Mortgage Banking to gain insight into opportunities for advancement. CrossCountry Mortgage pays for pre-licensing education and provides study material for Marketing Analysts to quickly advance into the Loan Advisor role, where typical income ranges from $50,000 - $100,000.
We have created a fun and rewarding working environment that will ultimately lead to opportunities for advancement.
Responsibilities include:
- Taking inbound calls via corporate phone system
- Working hands-on with Columbus and Honolulu, HI lending teams
- Gaining knowledge of the mortgage industry and understanding successful conversion techniques
- Assisting originators in obtaining leads by coordinating communication and transferring identified customers via corporate phone system
- Creating an individualized customer service experience for potential prospects
- Classifying and distinguishing each lead contacted
- Effectively managing and directing incoming marketing phone calls
Qualifications and Skills:
- Bachelor’s degree in Business Administration or related field (preferred)
- Strong verbal communication skills via phone
- Proficient in Microsoft Outlook and Excel
- Ability to operate basic computer equipment
- Ability to successfully apply training to live interactions with clients
- Consistently meeting deadlines under pressure
- Ability to problem solve and welcome constructive criticism
- Strong attention to detail, multitasking, time management, and follow-up skills
- Must be willing to work in a team atmosphere
COMPANY OVERVIEW:
CrossCountry Mortgage (CCM) is the 3rd largest non-bank 100% retail mortgage lender with more than 8,000 employees operating 600+ branches across all 50 states. We have been recognized eight times on Inc. 5000’s Fastest-Growing Private Companies in America and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K with an employer match. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
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